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Shipping & Handling Information
Please allow 7-21 business days for the arrival of your merchandise based on availability of products and destination country. Please note that some custom items will take longer to process and ship. If your selected item fits into this category, the anticipated ship time will be stated in the items description.
If an item is unavailable or will be delayed, we will notify you via email.
We ship via Post Denmark. If you are ordering from outside the EU, then your countrys customs may charge you tax and duty for your package. This must be paid separately and directly by you to your local customs.
Once your order has shipped, we will if possible add tracking and other important information to your account along with a notification email. Delivery/Order Shipment doesnt include Saturdays, Sundays, or Holidays. We do not offer Saturday or Sunday delivery.
Return Policy
We will accept returns and exchanges on merchandise that HAS NOT BEEN WORN, ALTERED, DAMAGED BY CUSTOMER NEGLIGENCE OR WASHED, and with ALL tags attached in its original packaging. You may return or exchange items within 7 days or receipt of purchase. Items returned within 14 days are subject to a 50% restocking fee. No returns or exchanges will be accepted after 14 days of your receipt.
Please note that shipping/handling fees are non-refundable.
Due to the nature of our designer items and/or health reasons, we cannot accept returns or exchanges for custom designs, vintage pieces (unless otherwise noted), final sale items and discounted offers.
Damaged/Defective Goods
STFUshop and our designers take great care in inspecting each item before shipping. If you receive a damaged/defective item, please notify us within 3 days of receiving your order to be eligible for a refund or like item exchange.
Return & Exchange Procedures
You must email us at return@STFUshop.com to request a “Return Authorization Form & Number" before you can return any merchandise. In this email please include:
• Your contact information (including your phone number)
• Order number (located on the right hand side of your packing slip)
• A description of the item you want to return
• Cost
• Detailed cause for return/exchange request
The return authorization number, packing slip and mailing instructions will be emailed to you within 72 hours. Please ship your items to us securely packed in its original packaging (if possible). Please include the Return Authorization Form and Number in your return package for quick processing.
We strongly suggest that you ship all items through UPS or FedEx with tracking and insurance services added. We do not accept COD deliveries. If you choose to use the United States Postal Service, please use delivery confirmation.
Customer is responsible for return shipping costs. STFUshop is not responsible nor will we process refunds/credits for items that are lost or damaged.
Refunds, merchandise credits or item exchanges will be made in the form of original payment and will be processed upon our receipt and inspection of the package. If you choose to select a new item in exchange for your return, we will waive your standard shipping costs. |
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